[Close] 

Technical Help Desk Agents, Barbourville, KY

General Dynamics Information Technology is looking for Technical Helpdesk Agents for the Department of Veterans Affairs (VA) Enterprise Service Desk Program in Barbourville, KY
DESIRED QUALIFICATIONS:
Job Description
GDIT has opportunities for motivated, customer service oriented professionals to support the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution across its 1,600 CONUS and OCONUS locations. GDIT will provide technical services for VA on this new managed services program. Join GDIT and be a part of the team of men and women supporting our Veterans in one of the most important enterprise service desk modernization programs!
JOB DESCRIPTION
We are seeking Technical Help Desk Support team members at our Barbourville, KY location for all work shifts (24/7 support).
RESPONSIBILITIES & DUTIES
Specific responsibilities include:
Resolving technical problems
Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records.
Routing calls to product line specialists, application, or system support specialists, as required.
Maintaining and updating records and tracking databases.
Alerting management to recurring problems and patterns of problems.
QUALIFICATIONS & SKILLS
REQUIRED
AA or equivalent
Good communication and interpersonal skills
Familiarity with MS Product Suite from technical side
Demonstrated Problem Analysis skills
Preferred:
US Citizenship required per federal contract - must be able to obtain and maintain government security clearance
Customer service experience
Ideal candidate will have experience resolving technical problems to include:
Serving as the first point of contact for customers seeking technical assistance over the phone or self-service portal
Performing remote troubleshooting utilizing documented knowledge articles and asking pertinent probing questions
Walking the customer through the problem-solving process to resolution
Escalating unresolved issues to the next level of support personnel
ATTRIBUTES FOR SUCCESS:
To succeed as a candidate and within this role, you will need to:
Demonstrate a positive, can-do attitude, with an ability to stay focused on solving the issues at hand, and a communication style that is patient and respectful
Embrace and follow established processes
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Post date: September 12, 2018
Location - Thoroughfare (i.e. Street address):
Barbourville , KY
United States
Location - Thoroughfare (i.e. Street address):
Technical Help Desk Agents, Barbourville, KY
CSRA
September 12, 2018
General Dynamics Information Technology is looking for Technical Helpdesk Agents for the Department of Veterans Affairs (VA) Enterprise Service Desk Program in Barbourville, KY
DESIRED QUALIFICATIONS:
Job Description
GDIT has opportunities for motivated, customer service oriented professionals to support the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution across its 1,600 CONUS and OCONUS locations. GDIT will provide technical services for VA on this new managed services program. Join GDIT and be a part of the team of men and women supporting our Veterans in one of the most important enterprise service desk modernization programs!
JOB DESCRIPTION
We are seeking Technical Help Desk Support team members at our Barbourville, KY location for all work shifts (24/7 support).
RESPONSIBILITIES & DUTIES
Specific responsibilities include:
Resolving technical problems
Answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records.
Routing calls to product line specialists, application, or system support specialists, as required.
Maintaining and updating records and tracking databases.
Alerting management to recurring problems and patterns of problems.
QUALIFICATIONS & SKILLS
REQUIRED
AA or equivalent
Good communication and interpersonal skills
Familiarity with MS Product Suite from technical side
Demonstrated Problem Analysis skills
Preferred:
US Citizenship required per federal contract - must be able to obtain and maintain government security clearance
Customer service experience
Ideal candidate will have experience resolving technical problems to include:
Serving as the first point of contact for customers seeking technical assistance over the phone or self-service portal
Performing remote troubleshooting utilizing documented knowledge articles and asking pertinent probing questions
Walking the customer through the problem-solving process to resolution
Escalating unresolved issues to the next level of support personnel
ATTRIBUTES FOR SUCCESS:
To succeed as a candidate and within this role, you will need to:
Demonstrate a positive, can-do attitude, with an ability to stay focused on solving the issues at hand, and a communication style that is patient and respectful
Embrace and follow established processes
Barbourville , KY
United States


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

IT Help Desk Technician (Technical Call Center...
Frankfort, KY Getronics
Technical/Clinical Help Desk Support Analyst
Bowling Green, KY NTT Data Corporation
Help Desk Support/Vital Statistics - Frankfort...
Frankfort, KY NTT Data Corporation
Technical/Clinical Help Desk Specialist
Bowling Green, KY NTT Data Corporation
Help Desk Support Specialist
Fort Knox, KY SAIC