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Knowledge Analyst for VA ESDMS Program

Primary Location
Barbourville , KY
United States
Job Requisition
RQ30421
Category
Business Process Analysis
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RESPONSIBILITIES & DUTIES??? Supports the deployment, management, and extension of knowledge management programs within the organization
Reviews usage and effectiveness of knowledge management system and knowledge articles.
Update and improve existing knowledge base to enhance knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction.
Creating job aids and SOPs for incident and problem resolution.
Identifying reoccurring incidents and requests for prioritization of job aid/SOP creation.
Performs operational duties in support of regulatory, security, and industry practices compliance documentation.
Coordinates the verification, approval, and processing of document revisions for call center knowledge base.
Tracks document activity to ensure timeliness and process efficiency.
Research and analysis for new content creation and document maintenance (technical writing and editing).
Customer support for document owners and key stakeholders.
QUALIFICATIONS & SKILLSRequired
Bachelor degree or equivalent
Strong documentation skills
Strong communication skills
Desired
Technical Writing/Editing Experience
Must have knowledge of current VA EDSMS Program in Barbourville, KY.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Post date: December 17, 2018
Location - Thoroughfare (i.e. Street address):
Barbourville , KY
United States
Location - Thoroughfare (i.e. Street address):
Knowledge Analyst for VA ESDMS Program
CSRA
December 17, 2018
RESPONSIBILITIES & DUTIES??? Supports the deployment, management, and extension of knowledge management programs within the organization
Reviews usage and effectiveness of knowledge management system and knowledge articles.
Update and improve existing knowledge base to enhance knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction.
Creating job aids and SOPs for incident and problem resolution.
Identifying reoccurring incidents and requests for prioritization of job aid/SOP creation.
Performs operational duties in support of regulatory, security, and industry practices compliance documentation.
Coordinates the verification, approval, and processing of document revisions for call center knowledge base.
Tracks document activity to ensure timeliness and process efficiency.
Research and analysis for new content creation and document maintenance (technical writing and editing).
Customer support for document owners and key stakeholders.
QUALIFICATIONS & SKILLSRequired
Bachelor degree or equivalent
Strong documentation skills
Strong communication skills
Desired
Technical Writing/Editing Experience
Must have knowledge of current VA EDSMS Program in Barbourville, KY.
Barbourville , KY
United States


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