Call Center Customer Service, Barbourville, KY

General Dynamic Information Technology, Barbourville, KY, is hiring for full time customer service representatives to support the HHS program.

Shifts vary from 12:30pm to 9p and some overnight/weekend.

Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

Places outbound customer service or customer satisfaction calls, as required by client.

Completes call guides; gathers and verifies required information.

Attends telephone skills and program information training sessions; adheres to established levels of service.

Adheres to established customer service and documentation standards within required time frame.

Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

Performs clerical or administrative duties as assigned. Basic Qualifications High school diploma or G. E. D.

one or more years of customer service or other telephone experience

Experience working with fax machines, computer software, and telephone technology.

Other Qualifications

US Citizenship Required

Previous call center background highly preferred

Must be able to obtain and maintain government security clearance; pass drug screen, credit/criminal background check verification of US citizenship. US Citizenship is required per government security clearance.

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