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CSRs, Barbourville, KY

General Dynamics Information Technology is looking for Customer Service Representatives for the United States Citizenship and Immigration Services Customer Engagement Center (USCIS CEC).

Are you looking for a new career with great benefits, including the opportunity to work from the comfort of your home? You will be able to work in-office or at home, once you are fully trained.

Apply Today! One of our recruiters will contact you directly to provide additional information and schedule a time for you to meet with our team.

QUALIFICATIONS:

General Dynamics Information Technology, in Barbourville, KY is looking for Customer Service Representatives for the USCIS CEC Immigration Program.

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
  • Basic Qualifications
  • High school diploma or G. E. D.
  • Zero or more years of customer service or other telephone experience
  • Other Qualifications
  • Basic communication skills
  • Call center experience preferred
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers
  • US Citizenship is required, as stated in the contract - Must be able to obtain and maintain a government security clearance. Work Environment:
  • Office environment
  • May require shift work
  • Performs clerical or administrative duties as assigned.


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